Refund and Cancellation Policy

Effective Date:

At colorflown.in (“we,” “our,” or “us”), we strive to deliver high-quality services to our clients. This Refund and Cancellation Policy outlines the terms and conditions for refunds and cancellations of our services. By engaging our services, you agree to this policy.

1. General Terms

1.1. This policy applies to all services provided by colorflown.in, including but not limited to digital marketing, web development, design, and consulting services.

1.2. Refunds or cancellations are subject to the specific terms outlined in your agreement or contract with us. If any conflict arises, the terms in the agreement will prevail.

2. Refund Policy

2.1. Upfront Payments:

Refunds for services paid in advance will only be considered if requested before significant work has commenced. Any refunds will be subject to deductions for administrative costs and work already completed.

2.2. Milestone-Based Payments:

Refunds are not available for milestone-based payments once the milestone deliverables have been approved by the client.

2.3. Custom Services:

Services that are tailored to the client’s specific needs (e.g., custom web development or bespoke marketing strategies) are non-refundable once the work has started.

2.4. Subscription Services:

Refunds for subscription-based services will not be provided for the current billing cycle. You may cancel future billing cycles as outlined in the cancellation section.

3. Cancellation Policy

3.1. Client-Initiated Cancellation:

• Clients may cancel a project or service by providing written notice to colorflown.in.
• If cancellation occurs after work has commenced, the client is responsible for paying for the work completed up to the cancellation date, including any non-recoverable expenses.

3.2. Agency-Initiated Cancellation:

We reserve the right to cancel services in the following scenarios:

• Non-payment of invoices within the agreed timeframe.
• Violation of our Terms and Conditions or any applicable laws.
• Any other breach of the agreement.

In such cases, no refunds will be issued for services already rendered.

4. Process for Refunds and Cancellations

4.1. Request Submission: To request a refund or cancellation, contact us at info@colorflown.com with the following details:

• Client Name
• Project or Service Details
• Reason for Refund or Cancellation

4.2. Review and Response: We will review your request and respond within [5 business days]. Any approved refunds will be processed within [10 business days] of approval.

4.3. Refund Method: Refunds will be issued using the same payment method used for the original transaction unless otherwise agreed.

5. Non-Refundable Items

The following are non-refundable:

• Domain registrations, hosting fees, and third-party software or tools purchased on your behalf.
• Completed services and deliverables.
• Deposits or retainers specified as non-refundable in the agreement.

6. Dispute Resolution

If a dispute arises regarding refunds or cancellations, we encourage you to contact us directly to resolve the matter amicably. If unresolved, disputes will be handled as per the dispute resolution clause in the agreement.

7. Changes to This Policy

We may update this Refund and Cancellation Policy from time to time. Changes will be posted on this page with a revised “Effective Date.”

8. Contact Us

If you have questions about this policy, please contact us at:

colorflown.in
[Your Address] [Your Email Address] [Your Phone Number]

This Refund and Cancellation Policy was last updated on [Insert Date].